I'm disappointed. Apple recently responded to the allegations that Apple is purposely slowing down your older iPhones if you have a degraded battery, admitting that they should have told their consumers this before (is it because of the huge backlash?) instead of withholding this information from consumers. We can now, for the next year, go to an Apple store and get an iPhone 6 or higher model replaced battery for $30 if the phone is no longer in warranty.
I think it's great that Apple is doing this. Apple is known for their great customer service and support for their products, and they would replace batteries in warranty for free, so why don't I think it's enough?
1. They've avoided the older models.
Of all the phones, the older models are the ones that have been affected the most. I have two iPhone 5S that are well over the 500 charge cycles recommended by Apple, and I have noticed a slowdown in Geekbench scores. Both score around ~1000 where the online Geekbench 4 results display a score in the 1200 range.
I'd be happy to pay for a new battery. It's out of warranty. But I can't downgrade my iOS in order to get more performance without an internal tool, and now my performance is limited. But $30 doesn't apply to my 5S. Considering there are $10 battery replacements from China, and Apple most definitely buys them at a discounted rate, I think Apple should extend this policy to older model phones as well.
They still support the iPhone 5S anyways. Good on them.
2. It's overpriced.
$30 doesn't seem like a lot. But the iPhone 7 battery costs Apple less than $5. If a battery swap takes around 5-10 minutes, Apple is still taking hefty profits from every transaction.
They're offering a warranty on the battery, though. So it's not all bad.
Sure, it's hard to ask a little more from a company that already has one of the best customer service policies. But they've set the high expectations.
Remember antennagate? The problem was solved by adjusting your grip, so Apple gave everyone a free iPhone case. I think Apple can do better this time too.
I think it's great that Apple is doing this. Apple is known for their great customer service and support for their products, and they would replace batteries in warranty for free, so why don't I think it's enough?
1. They've avoided the older models.
Of all the phones, the older models are the ones that have been affected the most. I have two iPhone 5S that are well over the 500 charge cycles recommended by Apple, and I have noticed a slowdown in Geekbench scores. Both score around ~1000 where the online Geekbench 4 results display a score in the 1200 range.
I'd be happy to pay for a new battery. It's out of warranty. But I can't downgrade my iOS in order to get more performance without an internal tool, and now my performance is limited. But $30 doesn't apply to my 5S. Considering there are $10 battery replacements from China, and Apple most definitely buys them at a discounted rate, I think Apple should extend this policy to older model phones as well.
They still support the iPhone 5S anyways. Good on them.
2. It's overpriced.
$30 doesn't seem like a lot. But the iPhone 7 battery costs Apple less than $5. If a battery swap takes around 5-10 minutes, Apple is still taking hefty profits from every transaction.
They're offering a warranty on the battery, though. So it's not all bad.
Sure, it's hard to ask a little more from a company that already has one of the best customer service policies. But they've set the high expectations.
Remember antennagate? The problem was solved by adjusting your grip, so Apple gave everyone a free iPhone case. I think Apple can do better this time too.
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